FAQ

These are answers to some of the most common questions that we hear. If you still have questions, our service team would love to help.

FAQ

These are answers to some of the most common questions that we hear. If you still have questions, our service team would love to help.

How do I fix wrinkled or creased rugs?

How to Fix Wrinkled or Creased Rugs

Having a rug that does not look perfect out of the package is a frustrating, but common experience. The rug is designed to lay flat on the floor but is rolled for shipping. This can cause wrinkles, bumps and creases. Follow these steps to get your rug looking showroom ready.

1. Time:
• Allow your rug a few days after first rolling out to relax and lay flat

2. Reverse Roll:
• Roll the rug the opposite to the way it was packaged
• Use hands to work the edges and creases on the rug

3. Heavy Objects
• Place furniture and heavy objects on the rug to help speed up the relaxation process

Watch the video for a demonstration of how to get a winkled rug back to its beautiful self in no time!

Having a rug that does not look perfect out of the package is a frustrating, but common experience. The rug is designed to lay flat on the floor but is rolled for shipping. This can cause wrinkles, bumps and creases. Follow these steps to get your rug looking showroom ready.

1. Time:
• Allow your rug a few days after first rolling out to relax and lay flat

2. Reverse Roll:
• Roll the rug the opposite to the way it was packaged
• Use hands to work the edges and creases on the rug

3. Heavy Objects
• Place furniture and heavy objects on the rug to help speed up the relaxation process

Watch the video for a demonstration of how to get a winkled rug back to its beautiful self in no time!  

How do I become a Kalora dealer?

If you are a retailer looking to sell Kalora you can submit a request to become a dealer through our contact page and a member of our team will reach out to you with the next steps.  

Do you have a showroom?

We do not have a permanent showroom however our full product line can be viewed twice annually at the Highpoint Furniture Market. Our showroom is on the 4th floor of 220 Elm. We also display our products via paper catalogue and here on Kalora.com. Samples may be available upon request.  

Where can I buy a Kalora rug?

Kalora is a wholesale only company but you can find a Kalora dealer near you by using our dealer locator.

How do freight costs work?

We charge you only the actual shipping costs. The more rugs you ship together the less freight per rug will be. Generally orders under 10pcs will ship by courier, anything more will ship on a skid LTL

Does Kalora have a minimum order?

No minimum order is required.

Where can I see pricing?

To see pricing you can register for a dealer login. With a dealer login you can see pricing and also place orders through the website.

How do I clean my rug?

You can find rug specific care instructions on each product page. For general instructions see Rug 101.