Pickup Orders

3 Water Street, St. Jacobs, ON. N0B2N0 

Please arrive between 9am and 4pm Monday-Friday. To ensure a smooth pickup please confirm with our service team the date and approximate time of arrival so we can have your order ready. 

Order Shipping

All orders, unless specifically requested, are shipped with our prefered carriers and the freight cost will be present on your invoice. 

Freight quotes for 1 or 2 pc. shipments are available on Kalora.com in the checkout. For larger orders please contact our service team for a quote Click here to contact Kalora.. 

Preferred Carriers

We strive to offer you the best shipping experience for both affordability and speed. To ensure this our prefered carriers are UPS for small parcel shipment and either Heritage Truck Lines or Rosedale Transport for LTL shipments. 

If you request a different carrier for your order we will do our best to accommodate the request, please note that it may impact your order shipping time.  

 

Refund Policy

End Use Customers

Any request for refund, return or exchange must be made through the customer service department of the retailer who sold the Kalora product. We do not issue refunds, returns, credits or exchanges directly. 

Refund and Return Policy for Kalora Retailers

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused. It must be returned well packaged and undamaged.

Please note that Kalora does not accept returns for customer remorse or issues of colour. Return requests are limited to manufacturer defect, damaged product, or errors in shipping. 

To request a return, you can contact us at service@kalora.com. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that we do not accept returns for customer remorse or issues of colour. Return requests are limited to manufacturer defect, damaged product, or errors in shipping. 

Refunds
Once we’ve received and inspected your approved return, we will issue a credit to your Kalora Account for the for the assessed amount. 

If you have any questions about a return or refund, Click here to contact Kalora.